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// Terms & Conditions

Last Updated: September 2024
Welcome to The Web Stackers Ltd (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, www.thewebstackers.com (the “Site”), and the services we offer, including various web solutions packages. By using our Site and purchasing our services, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Overview of Services


The Web Stackers Ltd provides various web solutions, including but not limited to:
These services may be offered individually or as part of packages. The scope, features, and pricing of each package are detailed on our Site.

2. Acceptance of Terms


By accessing our Site or purchasing our services, you confirm that you are legally capable of entering into a binding contract and agree to abide by these Terms. If you do not agree with any part of these Terms, you must not use our Site or services.

3. Changes to Terms


We may update these Terms from time to time to reflect changes in our services or legal requirements. The most current version will always be available on our Site, and your continued use of our services constitutes acceptance of any changes.

4. Service Packages


  • Scope of Services: Each package offered on our Site includes specific services as detailed on the package description page. Customisation outside the defined scope may incur additional charges.
  • Pricing: Prices for our packages are listed on our Site and are subject to change without notice. Prices exclude VAT unless otherwise stated.
  • Payment Terms: Payment is required upfront unless otherwise agreed upon in writing. We accept payments via bank transfer, credit/debit card, and other secure third-party payment processors. Payment details for bank transfers will be provided upon request. All payments must be cleared before the commencement of any work.

5. Payment Methods and Conditions


  • Bank Transfer: If you choose to pay via bank transfer, payment must be made to the bank account details provided on your invoice. Please ensure that the reference number on the invoice is used when making a payment to avoid delays in processing. Payments via bank transfer must be made within the specified payment term stated on the invoice (usually within 14 days). Any delays in payment may result in project delays or suspension of services.
  • Credit/Debit Card Payments: We accept credit and debit card payments processed through secure third-party payment processors. Credit/Debit card information is not stored on our servers, and all transactions are encrypted for security.
  • Payment Terms: A full payment must be made in advance of the commencement of the services. We do not usually offer payment plans, unless explicitly agreed at point of sale. Services will not commence or continue if payment terms are not met.
  • Refund Policy: Refunds are not generally provided for completed services unless there is a clear breach of our obligations. Any request for a refund must be made in writing and will be considered for appropriate refund on a case-by-case basis.

6. Client Responsibilities


  • Provision of Materials: You are responsible for providing all necessary content, images, branding guidelines, and other materials required for your project. Delays in providing these materials may affect the delivery timeline.
  • Approvals: You must review and approve deliverables promptly. Delays in approvals may affect project completion and could result in additional charges.
  • Timely Instructions: You must provide timely instructions and approvals at each stage of the project to enable us to proceed as scheduled. Delays in providing instructions, approvals, or required materials may result in project delays and could incur additional charges. We shall not be held responsible for delays caused by the failure to provide timely instructions.
  • Compliance: You agree to comply with all applicable laws and regulations related to your use of our services, including data protection laws where relevant.

7. Delivery and Timelines


  • Project Timelines: We aim to deliver services within the estimated timelines agreed upon at the start of the project. Timelines may be adjusted due to unforeseen circumstances or delays on your part.
  • Revisions: Our packages include a specified number of revisions, as detailed on the package description. Additional revisions will incur extra charges.
  • Completion: A project is considered complete when the final deliverables are provided, or after a period of 14 days of client inactivity following the last deliverable submission.

8. Intellectual Property


We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with an updated "Last Updated" date.
  • Ownership: Upon full payment, you will own the final deliverables of the services provided, excluding any third-party assets or software for which ownership remains with the respective third party.
  • Licence to Use: We retain the right to showcase completed projects in our portfolio unless you explicitly request otherwise in writing.
  • Third-Party Materials: Any third-party materials incorporated into your project, such as plugins, fonts, or stock images, will be subject to the terms and licences of the respective third-party providers.

9. Confidentiality


Both parties agree to keep all confidential information disclosed during the project private and not use it for any purpose other than fulfilling the agreed services. This clause does not apply to information that is publicly available or already known to the receiving party independently of the project.

10. Limitation of Liability


  • No Guarantees: While we strive to provide the highest quality of service, we do not guarantee specific results, such as increased traffic or sales.
  • Liability Cap: Our liability is limited to the amount you have paid for the service in question. We shall not be liable for any indirect, consequential, or special damages arising from your use of our services.

11. Termination


  • By Us: We reserve the right to terminate or suspend our services if you breach these Terms or engage in any activity that harms our business or reputation.
  • By You: You may terminate your use of our services at any time, but you will not be entitled to a refund for services already rendered.
  • Effect of Termination: Upon termination, all rights granted under these Terms will cease, and you must cease all use of our services.

12. Force Majeure


We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or technical failures.

13. Governing Law and Jurisdiction


These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information


If you have any questions about these Terms and Conditions, please contact us at: